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Is there a store I can visit in person?
What is the best way to contact Ma Jolie?
Does Ma Jolie have a newsletter I can subscribe to?
Can I return or exchange merchandise?
How much is shipping and when can I expect my order?
How I can find out status of my order?
What if my shipment arrives with damaged merchandise?
Can I cancel my order?
Which credit cards do you accept?
Can I order on the phone?
Will I be charged sales tax?
I have a discount code I want to use. How do I apply it to my order?
Why shop at Ma Jolie?
What is Ma Jolie's privacy policy? |
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Please see below for detailed answers. |
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Is there a store I can visit in person? |
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We are located in the heart of Brentwood Village, just west of the 405 freeway at the Sunset Blvd exit. Come visit us! We offer 2 hours FREE validated parking right across the street. Just bring in your ticket for a stamp.
Our address is:
Ma Jolie
155 South Barrington Place
Los Angeles, CA 90049
Click HERE for a map and driving directions.
Our store hours are:
Monday: 11:30 am 6:00 pm
Tuesday: 10:00 am 6:30 pm
Wednesday: 10:00 am 6:30 pm
Thursday: 10:00 am 6:30 pm
Friday: 10:00 am 6:00 pm
Saturday: 10:00 am 6:00 pm
Sunday: By appointment
(all times PST)
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What is the best way to contact Ma Jolie? |
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If you have a question about a product please let us know! We are happy to assist you. Call (310) 471-9545 during store hours, or if you prefer e-mail, send a message to info@majolie.com. |
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Does Ma Jolie have a newsletter I can subscribe to? What about Facebook and Twitter? |
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Just click on our "Newsletter" link at the top of the page and enter your e-mail address. You'll now have the inside track on exclusive savings and news at Ma Jolie.
You can also connect with us on Facebook and Twitter! |
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Can I return or exchange merchandise? |
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Ma Jolie is committed to making sure our customers are happy. If for any reason you are not satisfied with your purchase, please see below for our policy on returning or exchanging merchandise.
Returns:
Ma Jolie will provide a free exchange or issue a full refund less shipping for all non-clearance merchandise if the returned merchandise is postmarked within 7 calendar days of being received. SEE BELOW FOR FINAL SALE & CLEARANCE MERCHANDISE DETAILS.
Merchandise returned must be in the original condition: unmarked, unwashed, with all original tags attached. Refunds will not be issued after the 7th calendar day in which the merchandise was received. Customer will pay for shipping the merchandise back.
Exchanges:
You may exchange merchandise free of charge within 14 calendar days of when the merchandise was received. If item is out of stock the customer will receive store credit. Customer will pay for shipping the merchandise back, but there is no charge for the re-shipping.
Final Sale & Clearance Items:
All merchandise sold at a 40% or greater discount from the original price is considered a FINAL SALE. Returns are not accepted for Final Sale/Clearance items. Merchandise labeled as FINAL SALE is considered as such, even if the item is discounted at less than 40%. If a discount code is applied to the purchase which makes an item 40% or more off the original price then it is considered a final sale.
Shoes:
We do not accept returns on shoes that have been scuffed. Please be extremely careful trying on all shoes. We recommend trying them on only on carpet, for a very limited time. All shoe returns must include the original shoe box, in the original condition (not bent or damaged in any way).
Jewelry & Accessories:
We cannot accept returns or exchanges for jewelry or accessories (handbags, scarves, etc.). Thus, there is a FINAL sale on all jewelry and accessories.
Special Orders:
We cannot accept returns or exchanges for special orders. Thus, there is a FINAL sale on all special orders. |
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How much is shipping and when can I expect my order? |
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The cost of shipping will vary depending on how quickly you wish to receive your merchandise. Shipping rates are the same no matter how many items you purchase.
Our current shipping rates are as follows:
USPS Priority: $9.65 now just $5.65!
FedEx Ground: $14.95
FedEx Three Day: $23.95
FedEx Two Day: $29.95
FedEx Next Day Air: $58.95 (must be placed by 2pm PST)
International orders: please e-mail store for details, info@majolie.com or call store at (310) 471-9545. Payment for international orders will be processed through Paypal.
Note: FedEx Next Day Air Saturday deliveries will be charged an additional $15 delivery fee.
A separate $9.95 charge will be added for items whose box is large in dimension. This charge will be noted in the item's description.
Most of our merchandise is immediately available and will ship the same business day if ordered before 2pm PST. Orders will not be shipped or delivered on weekends and holidays. Thus, orders placed Friday after 2pm PST will ship the following Monday. Shipping may be delayed due to out-of-stock items, as we only ship complete orders to keep your shipping costs low. We will notify you immediately if your order is delayed.
The transit time for USPS Priority orders is approximately 2 business days to major metropolitan areas, and 3 business days to more rural areas. For guaranteed delivery, choose either Two Day or Three Day shipping from FedEx. FedEx Ground typically delivers within 4 business days.
All domestic orders must ship to a physical address (no P.O. Boxes). |
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How I can find out status of my order? |
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The best way to find out about your order is to e-mail info@majolie.com or call (310) 471-9545 during normal business hours.
After shipping, you will be e-mailed a tracking number for your order. |
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What if my shipment arrives with damaged merchandise? |
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If your item is damaged, please contact us immediately for further instructions: e-mail info@majolie.com or call (310) 471-9545 during normal business hours and reference your order number.
Items which have a manufacture's defect will be given a full refund. |
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Can I cancel my order? |
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Because orders are usually shipped within 24 hours you must notify us immediately to cancel an order. Please call us at (310) 471-9545 for proper methods to cancel your order. No other cancellations are accepted on regular orders. If special overnight shipping is requested then no cancellations can be accepted. If you have any questions or concerns about your order, please call during store hours. Please note, special orders are non-returnable and non-exchangeable. |
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Which credit cards do you accept? |
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We accept all major credit cards including Visa, MasterCard, American Express, and Discover.
We make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to ensure it remains private and secure.
For international orders, we accept payment through Paypal. Please contact us for more information at info@majolie.com. |
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Can I order on the phone? |
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We would love to hear from you by phone! Please call us at (310) 471-9545 during our store hours:
Monday 11:30 am 6:00 pm
Tues-Thurs 10:00 am 6:30 pm
Fri & Sat 10:00 am 6:00 pm |
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Will I be charged sales tax? |
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Only California residents will be charged sales tax. As we are based in Los Angeles, the sales tax is currently at 9.75%. |
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I have a discount code I want to use. How do I apply it to my order? |
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Enter your discount code during checkout and a new total will be calculated. Only one discount code may be applied per transaction, and discount codes may not be applied to previous orders.
Note: If a discount code is applied to an order which makes an item greater than 40% off the original price then that item is considered a final sale (see above for full return/exchange details). |
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Why shop at Ma Jolie? |
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Authenticity: merchandise is 100% guaranteed on all styles from all manufacturers.
Easy returns: We want you to be completely satisfied with your purchase.
Price match: We will match our competitors' non-sale price, and offer a 10% price difference guarantee.
All body types: Our buying team works very hard to find choices for all body types.
Fully stocked: In most cases we ship out the same day an order is placed.
Privacy: No information sharing, ever. |
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What is Ma Jolie's privacy policy? |
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Ma Jolie recognizes that privacy is important. The following information outlines the types of personal information we receive and collect when you use Ma Jolies web site, as well as some of the steps we take to safeguard information.
Ma Jolie collects personal information when you place an order or otherwise voluntarily provide such information. Personal information includes information that you provide to us which personally identifies you, such as your name, e-mail address, and shipping or billing information.
Ma Jolie uses cookies and other technologies to enhance your online experience in order to improve the quality of our services.
Our servers automatically record information when you visit our website or use some of our products, including the URL, IP address, browser type and language, and the date and time of your request.
We may use personal information to provide the services you've requested, including services that display customized content and advertising.
We may also use personal information for auditing, research and analysis to operate and improve Ma Jolies services.
When we use third parties to assist us in processing your personal information, we require that they comply with our Privacy Policy and any other appropriate confidentiality and security measures.
We will never share or sell your information, except in limited circumstances, including when complying with legal processes, preventing fraud or imminent harm, and ensuring the security of our network and services.
We make good faith efforts to provide you access to your personal information upon request and to let you correct such data if it is inaccurate and delete it, when reasonably possible. |
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