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Is there a store I can visit in person? |
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We are located in the heart of Brentwood Village, just west of the 405 freeway at the Sunset Blvd exit. Come visit us! We offer 2 hour validated parking right across the street.
Our address is:
Ma Jolie
147 South Barrington Place
Los Angeles, CA 90049
Our Summer store hours are:
Tuesday - Saturday 10:30am to 6:00pm
Monday & Sunday 11:00am to 4:00pm
(all times PST)
Click HERE for a map and driving directions.
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Can I return/exchange merchandise? |
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Ma Jolie is committed to making sure our customers are happy. If for any reason you are not satisfied with your purchase, please see below for our policy on returning or exchanging merchandise.
Returns:
Ma Jolie will provide a free exchange or issue a full refund less shipping for all non-clearance merchandise if the returned merchandise is postmarked within 7 days of being received. SEE BELOW FOR SALE AND CLEARANCE MERCHANDISE DETAILS.
Merchandise returned must be unworn, unwashed, with all original tags attached, and in the original condition. Refunds will not be issued after the 7th day in which the merchandise was received.
Exchanges:
You may exchange merchandise free of charge within 30 days of when the merchandise was received. If item is out of stock the customer will receive store credit.
Clearance Items:
All merchandise sold at a 30% or greater discount is considered a FINAL SALE. Returns are not accepted for clearance items, only exchanges or store credit. Merchandise labeled as FINAL SALE is considered as such.
Shoes:
We do not accept returns on shoes that have been scuffed. Please be extremely careful trying on all shoes. We recommend trying them on only on carpet, for a very limited time, and inspecting them for marks before attempting to send them back. All shoe returns must include the original shoe box, in the original condition (not bent or damaged in anyway).
Swimwear:
Unfortunately, we cannot accept returns on swimwear due to hygienic concerns.
Jewelry:
We cannot accept returns or exchanges for jewelry. Thus, there is a FINAL sale on all jewelry. |
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When shall I expect my order?
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Most of our merchandise is immediately available and will ship the same business day if ordered before 2PM PST. Orders will not be shipped or delivered on Saturday, Sunday and holidays, thus orders placed Friday after 2pm PST will ship the following Monday.
The transit time for USPS Priority orders is approximately 2 business days to major metropolitan areas, and 3 business days to more rural areas. For guaranteed delivery, choose either UPS 3-Day Select or UPS 2-Day Air. UPS Ground guarantees delivery within 4 business days.
Shipping may be delayed due to out-of-stock items, as we only ship complete orders to keep your shipping costs low. We will notify you if your order is delayed. |
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How much is shipping? |
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Right now, USPS Priority to all states is just $5.00!
The cost of shipping will vary depending on where you are shipping and how quickly wish to receive your merchandise.
Our current shipping rates are as follows:
USPS Priority - All states $5.00
UPS Ground - All states $13.50
UPS Three-Day Select - All states $18.50
UPS 2nd Day Air - All states $22.50
International orders - please call store for details |
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What other shipping information should I know? |
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All domestic orders must ship to a physical address (no P.O. Boxes, except in the case of APO or FPO addresses). All orders will be shipped via United Parcel Service (UPS) or the United States Postal Service (USPS).
Please call store for details regarding international orders during normal business hours at (310) 471-9545 or email info@majolie.com.
The USPS leaves packages at your door so consider having merchandise shipped to your work if this is a concern.
Credit card approval must be obtained before the order is shipped. You will receive a follow-up e-mail confirming the total of your order, including shipping and handling charges and sales tax (if any). |
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How I can find out status of my order? |
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The best way to find out about your order is to email info@majolie.com or call (310) 471-9545 during normal business hours.
After shipping, you will be e-mailed a tracking number for your order. |
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Can I check the status of my backorder online? |
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We're sorry, at this time we are unable to provide this information online. Please email us at info@majolie.com for the status of your backorder. |
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What if my shipment arrives with damaged merchandise? |
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If your item is damaged, please contact us immediately for further instructions: email info@majolie.com and reference your order number. |
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Can I cancel my order? |
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Because orders are usually shipped by business day you must notify us immediately to cancel an order. Please call us at (310) 471-9545 for proper methods to cancel your order. No other cancellations are accepted on regular orders. If special overnight shipping is requested then no cancellations can be accepted. If you have any questions or concerns about your order, please call during store hours. Please note, custom orders are non-returnable and non-exchangeable. |
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Which credit cards do you accept? |
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We accept all major credit cards including Visa, MasterCard, Discover, and American Express. |
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Can I order on the phone? |
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We would love to hear from you by phone. Please call us at (310) 471-9545 during our store hours. |
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Is my credit card safe? |
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Yes. We make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to ensure it remains private and secure. |
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Will I be charged sales tax? |
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Only California residents will be charged sales tax. |
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Why shop at Ma Jolie? |
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Authenticity: merchandise is 100% guaranteed on all styles from all manufacturers.
Easy returns: no questions asked. We want you to be completely satisfied with your purchase.
Price match: we will match our competitors' non-sale price, and offer a 10% price difference guarantee.
All body types: our buying team works very hard to find choices for all body types.
Fully stocked: in most cases we ship out the same day an order is placed.
Privacy: No information sharing, ever. |
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What is your privacy policy? |
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Ma Jolie recognizes that privacy is important. The following information outlines the types of personal information we receive and collect when you use Ma Jolie’s web site, as well as some of the steps we take to safeguard information.
Ma Jolie collects personal information when you place an order or otherwise voluntarily provide such information. Personal information includes information that you provide to us which personally identifies you, such as your name, e-mail address, and shipping or billing information.
Ma Jolie uses cookies and other technologies to enhance your online experience in order to improve the quality of our services.
Our servers automatically record information when you visit our website or use some of our products, including the URL, IP address, browser type and language, and the date and time of your request.
We may use personal information to provide the services you've requested, including services that display customized content and advertising.
We may also use personal information for auditing, research and analysis to operate and improve Ma Jolie’s services.
When we use third parties to assist us in processing your personal information, we require that they comply with our Privacy Policy and any other appropriate confidentiality and security measures.
We will never share or sell your information, except in limited circumstances, including when complying with legal processes, preventing fraud or imminent harm, and ensuring the security of our network and services.
We make good faith efforts to provide you access to your personal information upon request and to let you correct such data if it is inaccurate and delete it, when reasonably possible. |
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